aq22's Privacy Policy
Your personal information is completely safe with us — learn in detail here how aq22 collects, uses, and protects your data.
aq22 ("we", "us", or "the platform") places the highest importance on the privacy of its users ("you" or "your"). This privacy policy explains what types of personal information we collect when you use aq22's services, how that information is used, with whom it may be shared, and what steps we take to protect your data.
By using aq22's services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
What Information We Collect
aq22 collects various types of information to operate its services properly. This information comes from two main sources: information you provide directly and information collected automatically.
1.1 Information You Provide
When you open an account or use services on aq22, we may collect the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile number
- Current address
- National ID or passport number (for identity verification)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers
- The content of your communications with our support team
1.2 Automatically Collected Information
When you use the aq22 platform, certain information is collected automatically:
- IP address and geographic location (approximate)
- Device type, operating system, and browser information
- Activity logs on the platform — such as login times, game history, and transaction records
- Information collected through cookies and similar tracking technologies
- Referral source and page navigation data
We never store your full bank card number or PIN code. Payment-related information is processed in encrypted form solely for the purpose of completing transactions.
How Your Information Is Used
aq22 uses collected information only for legitimate and specific purposes. We respect your privacy and do not use your information for any unauthorised purpose.
2.1 Primary Purposes
- Account registration, verification, and management
- Processing deposits, withdrawals, and other financial transactions
- Providing bonuses, promotions, and VIP benefits
- Ensuring 24/7 customer support service
- Preventing fraudulent activity and money laundering
- Complying with responsible gaming guidelines
2.2 Secondary Purposes
- Improving platform performance and developing new features
- Personalising the user experience
- Sending promotional communications where you have given consent
- Fulfilling legal obligations
- Diagnosing and resolving technical issues
We send you promotional messages only when you have given consent for them. You can opt out of marketing communications at any time — contact our support team or change your preferences from account settings.
Cookies and Tracking Technologies
The aq22 platform uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.
3.1 Types of Cookies
These cookies are essential for the basic functionality of the platform. Their main functions are maintaining login sessions, ensuring security, and storing user preferences. Without these cookies, the platform will not work properly.
These cookies help us understand how users interact with the platform. Through this, we can improve the quality of our services. The data collected is aggregated and anonymised.
These cookies are used to remember your language preferences, game settings, and other personalised experiences. The platform works without them, but the experience becomes somewhat less convenient.
These cookies play an important role in detecting fraudulent activity and protecting accounts. They help identify unusual login patterns or suspicious activity.
3.2 Managing Cookies
You can manage or delete cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of the aq22 platform to not work properly.
Data Sharing and Disclosure
aq22 never sells your personal information to third parties or rents it out for commercial purposes. However, limited information may be shared in certain specific circumstances:
4.1 Service Provider Partners
We work with trusted third parties to provide services such as payment processing, technical infrastructure, and customer support. These partners are provided only the information necessary to deliver their specific services and are bound to comply with our privacy standards.
4.2 Legal Obligations
We may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the information legally required.
4.3 Anti-Money Laundering and Fraud Prevention
If suspicious financial activity is detected, information may be shared with the relevant authorities. This is part of keeping our platform safe and preventing financial crime.
4.4 Business Changes
In the event of a business merger, acquisition, or asset sale, user information may be transferred to the new entity. If such a change occurs, we will notify you in advance.
Data Retention Period
aq22 retains your information only for as long as necessary to fulfil the original purpose for which it was collected or as required to comply with legal obligations.
5.1 Active Account Data
While your account remains active, we retain your profile information, transaction history, and gaming records. This information helps improve your experience and assists in resolving disputes.
5.2 Retention After Account Closure
Even after an account is closed, financial transaction records, identity verification information, and other data relevant to legal requirements may be retained for a specified period. Once that period ends, the data is securely deleted or anonymised.
If you want your data to be deleted, please contact our support team. However, please note that due to legal obligations, some data must be retained for a specified period.
Data Security Measures
aq22 adopts industry-standard technical and organisational measures to protect your personal information. Our security framework protects your data from unauthorised access, modification, disclosure, or destruction.
All data transmissions are encrypted using SSL/TLS technology, which prevents third-party interception.
Advanced firewall systems protect our servers from unauthorised access and cyber attacks.
Strict access control policies ensure that only authorised personnel can access your information.
Our security systems are regularly reviewed and tested to ensure the highest level of protection is maintained.
While we take the highest security measures, data transmission over the internet is not entirely risk-free. We therefore encourage you to always use a strong password and not share your account information with anyone.
Your Rights and Choices
aq22 believes you should have full control over your own information. Your key rights are outlined below:
7.1 Right of Access
You can find out at any time what information aq22 holds about you. Contact our support team and we will provide the information within a set timeframe.
7.2 Right to Rectification
If any of your information is incorrect or outdated, you can request that it be corrected or updated. Many details can be changed directly from account settings.
7.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, due to legal obligations, it may not be possible to delete all information immediately.
7.4 Right to Object to Processing
You can object at any time to the processing of your information for marketing communications or other non-essential uses. We will take your objection into consideration upon receipt.
7.5 Right to Data Portability
You can request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of the rights above, contact our support team. We will process your request promptly and carefully. Requests are typically responded to within 30 business days.
Protection of Minors
aq22 strictly prohibits its services for anyone under the age of 21. This platform is intended only for those who are 21 years of age or older.
We do not intentionally collect any personal information from minors. The registration process includes an age verification mechanism. If it comes to our knowledge that a minor has opened an account, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor is using aq22, please notify us immediately.
Third-Party Services
The aq22 platform uses third-party services such as bKash, Nagad, and Rocket for payment processing. These services have their own privacy policies and are outside our control.
We recommend that you read the privacy policies of these third-party services before using them. aq22 is not responsible for how your information is used on their platforms.
When making transactions through bKash, Nagad, or Rocket, your payment information is processed directly through that platform's encrypted system. aq22 never stores your complete payment credentials.
Changes to the Privacy Policy
aq22 reserves the right to revise or update this privacy policy from time to time. This policy may change due to business changes, the addition of new services, or legal changes.
10.1 Notice of Changes
If any significant changes are made to the privacy policy, we will notify you by email or through a prominent notice on the platform. Continuing to use the service after the changes constitutes acceptance of the new policy.
10.2 Previous Versions
The latest version of the privacy policy will always be available on this page. Previous versions may be available from our support team upon request.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. The aq22 privacy team is always ready to assist you.
Use our live chat support for the fastest resolution. Our Bengali-speaking support team is by your side day and night, seven days a week.
For detailed privacy-related requests, email us at: [email protected]
For more information, please also visit our Terms & Conditions, Responsible Gaming, and FAQ pages.